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Shipping policy
Effective Date: January 1, 2026
At Tridara Dry Fruits, we are committed to delivering premium-quality dry fruits, nuts, seeds, spices, and healthy food products safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery expectations, and other important information.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional sales, or peak seasons, processing times may be slightly longer.
2. Shipping Locations
We currently ship across India.
If your delivery location is not serviceable by our courier partners, our support team will contact you regarding the available options.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote & Rural Areas: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier operations and external factors.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer Free Shipping on eligible orders or promotional campaigns.
- Shipping charges are subject to change without prior notice.
5. Order Tracking
Once your order has been dispatched, you will receive:
- Shipping Confirmation Email
- SMS or WhatsApp Notification (where applicable)
- Tracking Number
- Courier Partner Details
You can use the tracking number to monitor your shipment in real time.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect Address
- Customer Unavailability
- Incorrect Contact Number
- Refusal to Accept Delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
7. Packaging
Every order is packed with great care using hygienic, food-grade packaging to preserve freshness, taste, and product quality during transit.
Our packaging is designed to protect products from damage throughout the delivery process.
8. Delayed Deliveries
Although we aim to deliver every order on time, delays may occur due to:
- Weather Conditions
- Natural Disasters
- Public Holidays
- Government Restrictions
- Courier Delays
- High Order Volumes
- Remote Delivery Locations
We appreciate your patience in such situations.
9. Damaged or Incorrect Orders
If you receive:
- A damaged product
- A leaking package
- An incorrect item
- Missing products
please contact our customer support within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
- Order Number
- Product Photos
- Package Photos
- Unboxing Images or Video (if available)
After verification, we will arrange a suitable replacement or refund as per our Return & Refund Policy.
10. Address Changes
Customers are responsible for providing accurate shipping information.
Address changes can only be requested before the order has been dispatched.
Once shipped, we may not be able to modify the delivery address.
11. Cash on Delivery (COD)
Cash on Delivery is available only for selected locations.
We reserve the right to:
- Disable COD for certain PIN codes.
- Disable COD for high-value orders.
- Disable COD during promotional campaigns.
12. International Shipping
Currently, Tridara Dry Fruits ships only within India.
International shipping services are not available at this time.
13. Lost Shipments
If your order appears lost during transit, we will coordinate with our courier partner to investigate the shipment.
If the shipment is confirmed as lost, an appropriate replacement or refund will be processed.
14. Customer Support
For any shipping-related questions or assistance, please contact us.
Tridara Dry Fruits
Email: support@tridaradryfruits.com
Website: https://tridaradryfruits.com