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Refund policy
Effective Date: January 1, 2026
At Tridara Dry Fruits, customer satisfaction is our priority. We take great care in sourcing, packaging, and delivering premium-quality dry fruits, nuts, seeds, spices, and healthy food products. If you experience any issue with your order, please review our Return & Refund Policy below.
1. Return Eligibility
Due to the nature of food products, we do not accept returns for products that have been opened, used, or consumed.
Returns or replacements are only accepted if:
- You received a damaged product.
- You received an incorrect product.
- Your order contains missing items.
- The product packaging was damaged during transit.
- You received an expired product.
2. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
- Opened food products.
- Products with broken safety seals.
- Used or partially consumed products.
- Orders returned due to taste preferences.
- Products damaged due to improper storage after delivery.
- Items purchased during clearance or special promotional sales (unless damaged or incorrect).
3. Return Request Timeline
Customers must notify us within 48 hours of receiving their order.
Requests submitted after this period may not be eligible for a replacement or refund.
4. How to Request a Return
To request a return or replacement, please contact our customer support with:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Clear Photos of the Product
- Photos of the Outer Packaging
- Unboxing Video (recommended for faster verification)
Our team will review your request and respond as soon as possible.
5. Verification Process
Each request is carefully reviewed by our quality team.
Additional information or images may be requested before approval.
Approval is subject to verification of the issue.
6. Replacement Policy
Once your request is approved, we may provide:
- A replacement product
- A replacement for the missing item
- A full refund
- A partial refund (where applicable)
The resolution depends on the nature of the issue.
7. Refund Policy
Refunds are processed only after the return or complaint has been verified and approved.
Refunds will be credited to the original payment method used during checkout.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed payment method.
8. Refund Processing Time
After approval, refunds are generally processed within 5–7 business days.
Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.
9. Damaged or Incorrect Products
If you receive:
- A damaged package
- A leaking product
- An incorrect item
- Missing products
- Expired products
Please contact us within 48 hours of delivery with supporting photographs and your order details.
We will investigate the issue and arrange a suitable replacement or refund where applicable.
10. Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If cancellation is approved before dispatch, a full refund will be processed.
11. Return Shipping
If the return is approved due to our error, such as:
- Wrong product shipped
- Damaged product
- Manufacturing defect
we will arrange the return pickup or bear the return shipping cost.
If a return is requested for reasons not covered under this policy, return shipping charges may apply.
12. Quality Assurance
Every product is carefully inspected and packed before dispatch.
As our products are natural agricultural products, slight variations in:
- Size
- Shape
- Color
- Texture
- Aroma
are natural and should not be considered defects.
13. Situations Where Refunds May Be Declined
Refunds or replacements may not be approved if:
- The return request is made after 48 hours.
- The product has been opened or consumed.
- The issue is caused by improper storage or handling.
- Supporting evidence is not provided.
- The claim is found to be invalid after verification.
14. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team.
Tridara Dry Fruits
Email: support@tridaradryfruits.com
Website: https://tridaradryfruits.com